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WHO AM I DEALING WITH?
Gretes Reiser S.L. is a limited registered company in Spain.
WHAT HAPPENS IF I CANCEL?
If you wish to cancel your holiday booking this must be done in writing by e-mail or fax to Gretes Reiser S.L. in Spain.
In the event of cancellation the following charges become payable:
Period before
arrival date that
notification is received |
|
Cancellation
charge as a % of
total holiday cost |
| More than 90 days |
|
Deposit |
| 89 – 61 days |
|
50% |
| 60 – 0 days |
|
100% |
TRAVEL INSURANCE
We recommend that you should take out holiday cancellation insurance cover which will normally refund you if the reason for cancellation falls within the terms of the policy.
SECURITY BOND
Our owners require us to hold a Security Bond for each apartment or villa on the following scale:
| Apartments up to two bedrooms |
|
300 - 500 Euro |
| Apartments with more than to two bedrooms |
|
300 - 1000 Euro |
| Villas |
|
500 Euro and upwards |
This deposit should be sent together with the final payment, when it becomes due 60 days in advance of arrival date.
Providing no damage is caused during the letting period, the deposit will be returned after the end of your stay - please allow up to 20 days.
Claims against the Deposit will only be made in the event of damage caused other than in the course of normal and fair wear and tear, and we urge clients to notify any damage to Gretes Reiser S.L. promptly, so that it may be rectified quickly.
Damage discovered after the end of the letting period will be notified to the client as soon as possible, and will be confirmed by e-mail or fax.
We expect properties to be left in a reasonable condition so that they may be quickly prepared for the next clients.
If abnormal cleaning is required this may be chargeable against the deposit.
ACCOMMODATION
Accommodation provided is for the use of the named clients only and may not be added to, sub-let or assigned in any way. In the case where other than the named clients are inhabiting the rented accommodation we reserve the right to evict you of the property and / or keep your deposit, unless Gretes Reiser S.L. is notified within 48 hrs in advance and has agreed in writing to the new terms.
Check in time is 15:00 hrs on arrival day. On departure day the property must be vacated by 10:00 hrs. Departure and arrival times can be changed if agreed in advance with Gretes Reiser S.L.
Complaints of whatever nature should be notified to Gretes Reiser S.L. immediately in order for us to deal with them promptly and ensure satisfaction.
WHAT PROTECTION DO I HAVE?
Funds will only be released from this account to our owners' accounts once the holiday has been completed and the contract fulfilled.
PLEASE NOTE
We reserve the right to switch a booking, to an accommodation of an equivalent or better standard, should this prove necessary due to unforeseeable circumstances.
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